How I look after your information

Last updated: [date]

[This is a starting outline only. Please review it against your professional body’s guidance and the UK GDPR, and replace every bracketed item before going live.]

Who I am

Grant Crayden, trading as Cheltenham Therapy, is the data controller for information you share with me. You can contact me at hello@cheltenhamtherapy.com. ICO registration number: [ICO number].

What I collect

When you use the contact form or email me, I receive your name, email address, phone number if given, and anything you choose to tell me. If we work together I keep brief session notes. Information about your mental health is “special category” data, and I treat it with extra care.

Why I use it

Only to reply to your enquiry, arrange and provide counselling, and meet my professional and legal obligations. I never sell your information or use it for marketing.

Confidentiality

What you share in counselling stays confidential. The rare exceptions, such as a serious risk of harm to you or others, or a legal requirement, will be explained at our first session. I discuss my work, without identifying you, in clinical supervision, as the BACP requires.

How long I keep it

[e.g. Enquiries that don’t lead to counselling are deleted within 3 months. Client records are kept for 7 years after our work ends.]

Where it’s stored

[e.g. Notes are kept securely and encrypted. Name your email and form providers here.]

Your rights

You can ask to see, correct or delete the information I hold about you. If you’re unhappy with how your data is handled you can complain to the Information Commissioner’s Office atico.org.uk.

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